FAQ

Questions?

Please feel free to contact us directly:

 

Festool repair service & customer service

1-613-697-3419 or service@festoolcanada.com
(Asistencia y asesoría técnica en Español.)

 

We are available on weekdays as follows:
Monday - Friday: 8:30 a.m. - 5:00 p.m.

You might even find the answer you are looking for in our FAQ or on the Festool Owners Group.

    SERVICE all-inclusive

    What is SERVICE all-inclusive?
    For our SERVICE all-inclusive package, we have developed services that are consistently based on the requirements of your everyday work.

    How can I register for SERVICE all-inclusive?
    You can easily register your tool online by going to www.festoolcanada.com/register or ask your dealer to register it for you.

    Do I have to pay for SERVICE all-inclusive? 
    No, SERVICE all-inclusive is included in the purchase price of your tool and is therefore free of charge for you. The only requirement: You must register your tool for SERVICE all-inclusive within 30 days of the date of purchase.

    Will I receive confirmation after registering for SERVICE all-inclusive?
    Yes, after registering you will receive a service certificate from us – either by e-mail (if you register the tool online yourself) or by post (if your dealer registers your device for you). Please keep this certificate in a safe place so that you can show it on request for any service cases.

    Does SERVICE all-inclusive apply to all Festool products?
    SERVICE all-inclusive applies to all Festool tools and other selected products. If there is a SERVICE all-inclusive card enclosed in the Systainer or box of your new product, you can register the device for SERVICE all-inclusive. You can also find out whether registration is possible by reading the product function descriptions on our website.

    36-month comprehensive warranty

    Which parts and faults are covered by this service?
    Material and manufacturing faults, including replacement and wear parts (in particular carbon brushes, ball bearings, rubber sleeves, battery packs, battery pack chargers, sealing rings, fixed cables and switches) as well as the labor required. For an overview of all replacement and wear parts, see our spare parts catalog. All parts marked with "Yes" in the "Guarantee" column will be replaced free of charge. 

    Will I be given a quotation for a repair?
    Thanks to SERVICE all-inclusive, quotations and invoices for repairs are a thing of the past within the first 36 months of ownership. Upon expiry of the guarantee, you can request a quotation for any repair work.

    Are there exceptions, to which the service does not apply?
    Yes. These are exceptions that can be traced reliably – for example, if the tool is destroyed deliberately or used continuously in industrial applications. All exceptions are listed in our SERVICE Terms and Conditions.

    30-day money-back guarantee

    What do I have to take into consideration?
    The only requirement is that you register your tool for SERVICE all-inclusive immediately after buying it. You can then test it at your leisure and return it to your dealer within 30 days of purchase if you are not entirely satisfied. The purchase price will be reimbursed.

    The SERVICE all-inclusive terms and conditions state that the tool may only be "slightly used". What does that mean?
    We want you to be able to test our tools under real conditions. Therefore, you can put our tools through their paces during your everyday work and find out quickly if they meet your expectations. Please note that testing under constant hard-wearing use is not permitted.
    It is important that you return the tool together with all of the items included.

    10 year spare-part availability

    What happens if a spare part is no longer available within 10 years?
    We guarantee that we will keep spare parts for your tool in stock for at least 10 years following the end of production. If we are unable to keep this promise, you will receive a new power tool as a replacement, free of charge.

    Will spare parts no longer be available for my tool after the 10 year spare part availability expires?
    For many tools, we keep spare parts in stock for significantly longer than 10 years after the end of production.

    I need a spare part. What do I have to do?
    You can find the right spare parts for your tools in our spare parts catalog. Here, you can search for spare parts based on the device type and part number (TNR) and order them from us by telephone. Please note that our tools may only be repaired by approved workshops and that only genuine spare parts may be used for repairs. Only then is proper, safe operation guaranteed after the repair.

    • SAI

      SERVICE all-inclusive

      Four services so that you can concentrate fully on your work. Find out more
    • Festool repair

      Festool repair service

      You need 5 minutes.
      We need no more than 48 hours. Find out more
    • Festool knowledge

      Festool Owners Group

      Want to hear from other Festool customers? Join the global FOG community. Visit the FOG